Troubleshooting
The usual suspects behind the most common problems.
Events show at the wrong time
Check your church's time zone in Settings, then Date & Time. Events display in the church's zone, so a wrong zone shifts everything at once. See Date and time.
A volunteer gets no reminders
Work through, in order:
- They accepted their invitation and confirmed their account. Reminders never go to contacts without a confirmed login; resend the invitation from Settings, then Users if needed.
- Schedule Notifications is on in their Profile, then Notifications, and the channel is not None.
- For SMS: their phone is verified and your church is on the Pro plan.
- They are actually assigned to a position on the event's Ministries tab, not just expected to be there.
See Reminders.
A page or button someone needs is missing
Permissions hide what they gate, quietly. If someone cannot see Reports, the Planning tab, or an admin card, they are missing the permission. Check their roles in Settings, then Users. See Roles and permissions.
An invitation link says it expired
Invitation links expire for security. Open the user in Settings, then Users, and click Resend invitation; the newest email always has the working link.
Cannot add a person or a guest
You have likely hit your plan's contact limit; a banner on the People page confirms it. Remove unused contacts or upgrade. See Contact limits.
Cannot assign a volunteer to a service
If they show as "(unavailable)", they have marked that date off; the assignment is blocked on purpose. Pick someone else or ask them to adjust their availability.
A chart imported strangely
Check the file's format matches its content: an OnSong file saved as .txt may be detected as plain chord-over-lyric. Open the song, set the right Chart type, and the preview re-renders. See Song editor and ChordPro.
Still stuck?
Contact support from the app with the details of what you tried.