Support
Stuck? Send a request and track the answer, right in the app.
If these docs have not answered your question, support is built into the app.
Submit a request
- Open the profile menu and choose Support (the in-app Help panel also links here).
- Click Submit New Request.
- Enter a subject and describe the problem in the details box. The more specific the details (what you clicked, what you expected, what happened), the faster the answer.
Track your requests
My Requests lists everything you have sent, with a status (New, Open, In Progress, Waiting, and so on). When support replies, the response appears under the request, and you are also notified.
Before you write
Two minutes of checking often beats a round trip: the FAQ and Troubleshooting pages cover the most common issues, and the search box at the top of these docs searches every page.